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Senior Manager, ITS Program Management

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Date: May 27, 2021

Location: Everett, WA, US

Company: Snohomish PUD

Job ID  12512  Department  ITS Project Delivery Mgmt (10000104) 
Union Classification  Non Union  Type  Full Time - Salaried  
# of Openings  Job Location  Everett, Washington (US-WA) 
Closing Date  06/21/2021   Salary/Wage  $150,075.00 - $180,090.00 annually 


Job Definition

The Senior Manager of ITS Program Management leads and oversees the vision, delivery, and management of the utility’s technology projects in support of District-wide operations, strategic priorities and IT strategies and system roadmaps. This role supports the procurement of new technology solutions, professional services, and cross functional governance prioritization process. This role leads ten direct reports covering the following areas: project managers, ITS contracts/budget/procurement, quality assurance and testing.

Distinguishing Characteristics


Essential Job Functions

Manages and evaluates the performance of assigned staff including providing coaching, positive recognition and discipline when appropriate.  Provides opportunity for employee development and training as appropriate.  Ensures staff understands and complies with District Directives, safety rules and other related policies and procedures.


Establishes performance expectations, work priorities, staff assignments and administrative procedures.  Cooperates with other District departments to ensure coordinated work efforts.


Evaluates staffing needs of the department and makes recommendations to the AGM, Information Services for increases and/or decreases in staffing levels.  Conducts interviews and makes staff selections to meet the Districts strategic plans and critical goals.


Actively facilitates communications and activities between internal departments/divisions, various levels of the organization, outside agencies and customers.


Builds and actively manages the program/project management office/function for Information Technology Services, to include short and long-range planning, governance, policy development for managing complex issues, resource management, standard development practices, architecture, disaster recovery, research and development, quality assurance, risk management and the budgeting/capital equipment process.


Manages the planning, development, and implementation of the District’s Program Office to coordinate automation projects within the District’s Business Plan.  Manages the preparation and control of project standards and activities.  Works with District Leadership to ensure implementation of priorities and alignment of automation projects with business objectives.


Defines and develops enterprise-wide information technology program/project management practices, governance standards, processes and metrics.  Ensures programs/projects are defined, tracked and communicated in a consistent and efficient manner. 


Incorporates effective change and risk management controls, and partners with ITS, District leadership and other key stakeholders to define opportunities and to identify and prioritize projects based on predefined criteria.


Directs program/project managers to use business case development to ensure all projects within ITS programs are delivered on time, within budget and to an agreed quality level.


Manages the planning, development and implementation of Service Management functions to ensure effective, efficient service and communication with end-user customers and vendors.  Includes development of processes and tools to support Service Level Agreements (SLA), service measurements/metrics, and effective customer communication.


Ensures monitoring and testing of business continuance procedures, ensuring response to system failures.  Builds processes to minimize and/or eliminate downtime.


Manages the development of guidelines and standard procedures to ensure the security and ability to audit all technology systems.

Specialized Job Functions


Other Job Functions

Leads the development and administration of the budget, goals, and objectives for the ITS Program Management department.


Manages contracting personnel program to ensure compliance with District policies and practices.


Performs other duties as assigned.

Minimum Qualifications

Knowledge of:
• Program/project management methodologies and tools.
• Negotiation, relationship building/partnering, and conflict management/ mediation.
• Methods and techniques used in effective management.
• Computer applications including word processing, spreadsheets and data bases.
• Customer service techniques and practices.
• Systems analysis techniques and applications.
• Financial and budgeting processes.
• Short- and long-range planning.
• Problem identification and analysis techniques.
• Applicable Federal, State, Local and District regulations.
• Cost benefit analysis techniques.
• Executive management presentation and communication techniques.
• Client/server application environments; distributed processing; communications services; and relational database management systems.
Ability to:
• Supervise, coach and assist staff in development of management/leadership skills.
• Positively influence/build cross-functional teams and organize to effectively carry out the District’s information technology initiatives.
• Communicate and work effectively, both orally and in writing, with various levels of the organization, outside agencies, and customers.
• Determine needs for financial resources and allocate them according to business priorities.
• Maintain a high level of customer satisfaction.
• Interpret and apply District directives, policies and procedures.
• Use independent and discretionary judgment.
• Effectively coordinate a variety of activities.
• Manage confidential information.
• Proactively and constructively deal with conflict.
• Perform analytical work.
• Analyze business/technical issues and provide recommendations.


  • Bachelor’s Degree in Computer Science, Computer Engineering, Information Services, Business Administration, or related field; AND
  • Ten (10) years directly related, progressively more responsible information technology services experience, including five (5) years supervisory experience.


• Valid Washington State Driver License.

Preferred Qualifications

  • Systems and technology management experience
  • Progressive leadership roles
  • Strong leadership, interpersonal, communication and collaboration skills
  • Project and portfolio management experience
  • Experience leading Project Governance Board and portfolio prioritization planning
  • Portfolio management
  • Contract negotiations
  • Experience leading enterprise wide technology deployments
  • Benefits Realization Management
  • Budget, contract, and vendor management experience
  • Employee mentoring, coaching and performance management
  • Information technology frameworks, standards, and best practices experience
  • Project Management Professional (PMP) and Certified Scrum Master (CSM) certifications

Working Conditions

• Duties are performed primarily in an office environment and require the repetitive use of a computer keyboard and mouse.
• Travel to business meetings is required.
• Incumbent may be required to make business trips within the state and local area.



Snohomish County P.U.D. #1 is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.

Nearest Major Market: Seattle
Nearest Secondary Market: Everett

Job Segment: Engineer, Computer Science, Procurement, Database, QA, Engineering, Technology, Operations, Quality