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Mgr ITS Applications

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Date: Apr 22, 2022

Location: Everett, WA, US

Company: Snohomish PUD

Job ID  14170  Department  EAM/CMPL/ALM/DEV/INTG/MOBL/GIS (10000028) 
Union Classification  Non Union  Type  Full Time - Salaried  
# of Openings  Job Location  Everett, Washington (US-WA) 
Closing Date  05/22/2022   Salary/Wage  $124,000.00 - $165,938.00 annually 


Job Definition

Manages and coordinates the implementation, and support of District Information Technology (ITS) Applications and Shared Technology Services aligned with business process areas.  Lead the utility’s Enterprise Asset Management (EAM) systems program and team performing software configuration/development, system integration and application development across all phases of the software development lifecycle. Engage business stakeholders at all levels regarding prioritization of changes supporting continuous improvement of District systems; support project delivery; manage staff performance, development, recognition and coaching as appropriate.

Distinguishing Characteristics


Essential Job Functions

Manages and evaluates the performance of assigned team including providing coaching, positive recognition and discipline when appropriate.  Facilitates creation of team environment through communication, setting objectives and coordinating individual and team assignments. Provides opportunity for employee development and training as appropriate.  Ensures staff understands and complies with District Directives, safety rules and other related policies and procedures and operational compliance requirements.


Establishes performance expectations, work priorities, staff assignments and administrative procedures.  Cooperates with other District departments to ensure coordinated work efforts.


Evaluates staffing needs of the department and makes recommendations to the Senior Manager, ITS Applications/Operations Management for increases and/or decreases in staffing levels.  Leads staffing recruitment and retention efforts in support of ITS mission and goals.


Implements organization strategies and operational objectives through the effective direction and management of resources


Actively facilitates communication and activities between internal department/division, various levels of the organization, and outside agencies/customers.


Plans, manages, oversees and supports SAP system implementations, release enhancements, and technical upgrades.


Manages all facets of SAP System Development Life Cycle (SDLC) to include SAP configuration in support of business requirements gathering, testing and training activities.


Oversees the end-to-end design, development and maintenance of applications and shared IT services supporting business process areas.


Supports all ITS Departments including the Program Management Office, Operations, Enterprise Architecture, and Budget and Administration to discuss and actively manage short and long-range planning, governance, policy development for managing complex issues, resource management, standard practices, research and development, quality assurance, and the budgeting/capital equipment planning. 


Leads staff effectively through the planning, development, and implementation of organizational Change Management.


Identifies and implements metrics and KPIs relating to team performance, operational performance, resource utilization, and continuous process improvement.


Leads process of setting service level targets for assigned IT areas, and coordinates with peers to influence those targets.  Monitors service levels to ensure performance against targets.


Partners with other IT areas, at various levels, to accomplish goals and coordinate cross-team work activities and resource needs.


Maintains a thorough knowledge of the IT disciplines. Cultivates, communicates and enforces policies, procedures and standards for the team.


Works closely with customers and colleagues to identify and maximize opportunities to use technology to improve business processes, strategies, and promote the strategic use of standards and new technologies. 


Continually reviews current IT responsibilities against department needs to identify areas where technology can resolve business needs through the evaluation, implementation and support of technology.


Specialized Job Functions


Other Job Functions

Assists in the development and administration of the budget, goals, and objectives for the ITS Applications/Operations Management department.


Develops and maintains key vendor relationships associated with assigned IT segment or area to ensure service level agreement and deliverables are met.


Manages contracting personnel program to ensure compliance with District policies and practices.


Perform duties of Senior Manager, ITS Applications/Operations Management as needed.


Performs other duties as assigned.

Minimum Qualifications

Knowledge of:
• Project management, negotiation, relationship building/partnering, and conflict management/mediation.
• Computer applications including word processing, spreadsheets and data bases.
• Customer service techniques and practices.
• Financial and budgeting processes.
• Applicable Federal, State, Local and District regulations.
• Problem identification and analysis techniques.
• Short- and long-range planning.
• Cost-benefit analysis techniques.
• Executive management presentation and communication techniques.
• Formal software development methodology.
• Development, implementation, maintenance of IT applications, shared services or other technology areas.
• Principles, theories, practices and techniques relating to managing application development projects/programs.
• Workforce planning and scheduling.
• Methods and techniques used in effective management. Team development and organization change management.
• Client/server application environments.
• Distributed processing
• Communications services and relational database management systems.
• Systems analysis techniques and applications.
• Support service management (methodologies, processes and best practices).
• Architecture methodologies and standards.
Ability to:
• Supervise, coach and assist staff in development of leadership skills.
• Positively influence/build cross-functional teams and organize to effectively carry out the District’s energy efficiency initiatives.
• Communicate and work effectively, both orally and in writing, with various levels of the organization, outside agencies, and customers.
• Determine needs for financial resources and allocate them according to business priorities.
• Maintain a high level of customer satisfaction.
• Interpret and apply District directives, policies and procedures.
• Use independent and discretionary judgment.
• Manage confidential information.
• Proactively and constructively deal with conflict.
• Perform analytical work.
• Analyze business/technical issues and provide recommendations.
• Think strategically and lead with strong abilities in relationship management.
• Apply project management disciplines and implement small to large projects.
• Provide leadership of multidisciplinary, high-performance work teams/groups.
• Successfully develop and implement new technologies.
• Drive process improvement. Effectively coordinate a variety of activities.
• Develop efficient and effective solutions to diverse and complex problems.


  • Bachelor Degree in Computer Science, Information Services, Business Administration, or related field OR equivalent combination of related education and experience; AND
  • Five (5) years directly related, progressively more responsible information technology services experience, including three (3) years supervisory experience.


• Valid Washington State Driver License.

Preferred Qualifications

  • Experience with successfully implementing and supporting highly complex, large scale business applications.
  • Experience with SAP software implementation and support.

Working Conditions

• Duties performed primarily in an office environment and require the repetitive use of a computer, keyboard and mouse.
• Travel to business meetings is required.
• Incumbent may be required to make business trips within the state and local area.



Snohomish County P.U.D. #1 is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.

Nearest Major Market: Seattle
Nearest Secondary Market: Everett

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