Mgr Customer Service - Training and Quality
Date: Dec 3, 2024
Location: Everett, WA, US
Company: Snohomish PUD
| Job ID | 16061 | Department | Customer Service Support (10000050) |
| Union Classification | Non Union | Type | Full Time - Salaried |
| # of Openings | 1 | Job Location | Everett, Washington (US-WA) |
| Closing Date | 12/09/2024 | Salary/Wage | $139,753.00 - $174,693.00 annually |
Job Definition
Responsible for supervising employees, providing them positive and constructive feedback, and overseeing business operations to ensure compliance and excellent customer experience delivered through all channels
Details
We are seeking to hire someone with a strong background in content development, adult learning styles, new hire and continuous learning, as well as support in quality management. This role will be a key leader in reimagining our training curriculum and methods for future training.
Experience/Education
Minimum Education and Experience:
- Bachelor’s Degree in Business or Public Administration, or related field, AND
- Two (2) years of progressively more responsible experience in a Customer Service Department;
OR
- Six (6) years of progressively more responsible experience in a Customer Service Department.
You can find the full job description for this position, including accountabilities, required skills and abilities, and physical and mental demands and working conditions, on the following pages: Manager, Customer Service.
Benefits
In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison hardware, basic life insurance, long-term disability, accidental death and dismemberment, voluntary term life, and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-term disability, paid time off benefits starting at 20 days a year, plus 5 days of extended sick leave and 11 paid holidays. For more information on our benefits package please visit www.snopud.com/benefitoverview
Snohomish County P.U.D. #1 is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.
Our Values
We hold ourselves and every member of Team PUD to high standards.
Every day we SAFEGUARD what matters, putting employee and community safety first.
We have INTEGRITY. We are a TEAM.
We SERVE with pride, RISE to challenges.
We choose to INCLUDE all, SEEK growth, and be BOLD.
Nearest Major Market: Seattle
Nearest Secondary Market: Everett
Job Segment:
Training, Quality Manager, Customer Service, Quality, Operations