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Energy Assistance Program Manager

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Date: Jul 26, 2022

Location: Everett, WA, US

Company: Snohomish PUD

Job ID  14728  Department  Customer & Energy Services (10000058) 
Union Classification  Non Union  Type  Full Time - Salaried  
# of Openings  Job Location  Everett, Washington (US-WA) 
Closing Date  08/16/2022   Salary/Wage  $99,214.00 - $132,285.00 annually 


Job Definition

Provides program and budget management, and oversight for straightforward to moderately complex, small to medium scale energy efficiency, customer renewable and customer service programs.  Examples of programs may include:  CFL program, Appliance Rebate Program, Planet Power, Commercial Refrigerator Rebate program, Project Pride, IVR, Online Bill Pay, etc. Leads cross functional program and budget development and implementation teams, ensuring that assigned program(s) are defined, implemented, tracked, and communicated in a consistent and effective manner. 

Essential Job Functions

Partners with staff across the department and division, facilitates the design and development of moderately complex, medium-scale programs and services. Coordinates program design and development activities with impacted departments, external contractors, trade allies and key customers. Defines program budget, scope, objectives and features.


Develops, coordinates and prepares forecasts of expenditures and program goals. Analyzes trends and variances, prepares program performance reports, and recommends corrective action to Customer & Energy management and program staff to achieve District goals. Manages contracts and serves as a liaison for annual audits of program activities and financial records.


Oversees technology selection and marketing strategy development including market segmentation, program positioning, market channel development and marketing communications. In cooperation with department leadership, develops market penetration and program goals.


Leads cross functional program implementation teams including staff from Energy Services, Customer Service, Customer Strategy and Analytics and other departments across the District. Executes marketing and implementation plans to achieve program goals.  Provides technical assistance and direction to program staff, technical staff, and account executives on complex technologies and projects.


Approves specifications for responsible program measures and maintains approved product lists.  Administers program budgets. Defines, coordinates and delegates program assignments, and maintains liaison with individuals and groups within and outside the District.


Coordinates support services for program planning, implementation and maintenance.


Coordinates initiation and administration of consultant contracts ensuring compliance with District directives and generally accepted business practices.


Ensures outside consultants that provide turnkey management or technical services in support of assigned programs adhere to agreements. Develops requests for proposal (RFP) documents, evaluates proposals and selects vendors. Ensures consulting staff perform in accordance with scope and budgets.


Leads outreach and training efforts with key stakeholders, other departments, suppliers, contractors, regional and national trade associations, and other utilities. Coordinates assigned programs with complementary marketing, education, and code development efforts at the local regional and national levels. 


Oversees development and implementation of quality assurance plans, including program policy and procedure documents, program tracking, and internal controls, and process improvement.


Ensures adherence to program evaluation and measurement and verification plans including compliance, reporting, implementation, and evaluation.  Monitors and audits all programs for District, State, BPA, and/or any other program compliance requirements.


Utilizes program evaluation data to optimize program design and delivery. Develops process improvement plans. Reviews and recommends changes or modifications to improve existing programs for maximum effectiveness.

Acute Responsibilities

Acute Accountabilities:

Partner with Customer Service to maintain, evaluate, and evolve the current Income Qualified Discount and related processes

Support the Customer and Energy Services program staff as an advisor for all energy assistance incentives or program layers; ensure energy assistance opportunities are considered in all new and existing customer programs and initiatives

Review and ensure equity and representation from all customer segments in energy services programs

Enhance, develop, and maintain new community relationships to manage existing programs, create new programs and identify and implement assistance efficiencies

Facilitate regular stakeholder and advisory group meetings for information sharing between community agencies, civic organizations, utilities, etc.

Provide insight and support to the PUD Government Affairs team regarding relevant legislation/budget/program/grant perspective

Represent the District internally and externally with respect to our program and opportunities across communities to support value-rich energy assistance propositions

Assist in the pursuit of federal and state funding opportunities to serve low to moderate income customers, highly impacted communities, and vulnerable populations

Perform annual review of all energy assistance and provide detailed reports for a variety of audiences: Commission, ELT, SAO, program staff, external stakeholders, and partners

Partner with customer analytics to ensure all necessary regulatory reporting is accessible and available for compliance and to develop program insights annually

Utilize PUD’s Heat Map, historic program participation, and other District data to build an energy assistance roadmap to meet 2030 and 2050 CETA progress goals

Other Job Functions

Plans, develops, and conducts program and budget briefings and/or program status meetings, ensuring maintenance of effective, cooperative, and productive communications and work relations between program team(s) and user department(s).  Plans, develops and conducts management briefings with department senior management, ensuring effective communication about the program scope, budget, and status with regard to the District’s business strategies.


Serves as the utility representative in disputes between customers and District contractor/installers.


Represents the District in public forums, hearings, and or evidentiary proceedings.


Assists in the development of the department’s annual budget, goals and objectives.


Performs other duties as assigned.

Minimum Qualifications

Knowledge of:
• Leadership methodologies and decision making processes.
• Problem identification and analysis techniques.
• Program/product and project management techniques and practices
• Cost-benefit analysis techniques.
• Supplier management techniques.
• Business management and marketing concepts/theories/practices.
• Report and specification writing techniques and practices.
• Best industry practices and technologies.
• Negotiation and dispute resolution techniques.
• Program and marketing strategy development methodologies.
• Microsoft Office (Word, Excel, PowerPoint).
• Coaching and conflict resolution techniques.
• Senior Program Managers in Energy Services must have knowledge of:
• Energy saving calculations
• Northwest energy policies and issues.
• Local and regional energy efficiency infrastructure, e.g., trade associations, governmental entities, market distribution channels, etc.
• Methods, practices and principles of electrical and mechanical systems and equipment.
• Construction standards, codes, techniques, technology, terminology and components.
• General building practices, terminology, and thermodynamics.
Ability to:
• Manage programs, budgets and processes with the ability to recognize, identify and resolve issues in a timely manner.
• Work and communicate effectively, both orally and in writing, with all levels of the organization, outside agencies and the general public.
• Plan and conduct training and informational meetings with District staff and external customers.
• Manage projects within budget and on schedule.
• Effectively handle simultaneous, complex assignments and tasks.
• Successfully meet critical timelines.
• Analyze complex data and resolve problems.
• Use independent and discretionary judgement.
• Organize data and understand written technical instructions, procedures and documents.
• Use PC desktop applications (e.g., Microsoft Word and Excel), mainframe systems and databases.
• Learn, interpret and apply policies and procedures.
• Interpret and analyze statistical information and trends, bids, proposals, cost effectiveness tests, programs, policy and guidelines.
• Perform technical and economic analyses to ensure proposed projects comply with RCW’s, Policy, guidelines, rules and standards.
• Maintain accurate records system.
• Work effectively as a team member.


  • Bachelor’s Degree in Business or Public Administration, Architecture, Engineering or related field OR the equivalent combination of related education and work experience.
  • Five (5) years progressively more responsible directly related experience with two (2) of those years managing moderately complex projects or Energy Efficiency programs.


• Valid Washington State Driver License.

Preferred Qualifications

  • Experience working in or with an electric utility
  • Certified Energy Manager
  • Project Management Certification

Working Conditions

• Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing, and communicating; requires the repetitive use of a computer keyboard and mouse.
• Job can require visits to customer sites (residential structures, office environments, electric vaults/rooms/switch yards, outside locations and hard hat areas) which will include driving a personal vehicle or using District transportation.



Snohomish County P.U.D. #1 is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.

Nearest Major Market: Seattle
Nearest Secondary Market: Everett

Job Segment: QA, Quality Assurance, Mainframe, Consulting, Energy, Quality, Technology